Norwood Systems introduces CogVoice OpenSpan

Norwood Systems (ASX:NOR), a global leader in AI-powered telecom voice solutions, has launched its new product, CogVoice OpenSpan™. This AI voice platform is designed for Communication Service Providers (CSPs) to integrate AI-driven services into their operations. OpenSpan utilizes Microsoft Azure's cloud infrastructure to enable real-time AI-enhanced voice interactions.

Overview and future of CogVoice OpenSpan

Norwood Systems has introduced CogVoice OpenSpan, a platform that aids telcos in integrating AI into their networks without needing a full network overhaul. The platform provides features like fraud detection, live translation, and sentiment analysis, aiming to create new revenue streams and improve service offerings. OpenSpan is built on Microsoft Azure, allowing scalable and secure applications, and it is available via Azure Marketplace. Norwood Systems plans to showcase OpenSpan at MWC Barcelona 2025, positioning it as a future-proof solution for the evolving telecom industry.

Executive insights on CogVoice OpenSpan

The telecommunications industry is undergoing a transformation, driven by changing customer expectations due to advancements in generative AI and voice technologies. Telcos are pressured to innovate and offer enhanced, personalized services, as traditional methods are no longer sufficient.