Cettire's response to shipping model and duty charges article

Cettire Limited (ASX: $CTT) has responded to an article in the Australian Financial Review, clarifying its cross-border shipping model and duty charges. The company's model involves shipping to customers DDP (delivered duty paid), managing the cross-border logistics process and customs clearances to provide a seamless experience for customers in cross-border e-commerce. Cettire reported an average order value of $791 in its H1-FY24 results, with duty charges and duties payable applying to a small minority of shipments to Australia.

Cettire's perspective on cross-border e-commerce and duty charges

Cettire's model of shipping to customers DDP aims to provide a seamless experience by managing the complexities of cross-border e-commerce. The company takes responsibility for any variances in actual duties and fees paid to customs authorities, ensuring customers are not subject to additional charges. It is emphasized that the duties and import fees paid to local customs authorities are paid at the point of customs clearance, and any implications regarding unpaid duties in the article are clarified as incorrect. Cettire also highlighted its direct debit arrangement with the Department of Home Affairs in Australia to facilitate direct payment of applicable duties prior to customs clearance.

Summary of Cettire's response and outlook

Cettire's response aims to clarify its DDP shipping model and duty charges in cross-border e-commerce, emphasizing its commitment to providing a seamless experience for customers. The company's average order value and the application of duty charges to a small minority of shipments to Australia were highlighted. Looking ahead, Cettire continues to focus on managing the cross-border logistics process and customs clearances to ensure customers can purchase with confidence, while also maintaining its direct payment arrangements with relevant authorities. The company's response reflects its dedication to transparency and customer satisfaction in its operations.